Domestic (USA) Shipping
Free Standard Shipping.
Free Standard Shipping to the following countries:
Other Countries Shipping
Standard Shipping to the following countries is a flat rate of $10:
Inventory may be subject to availability. Inventory shortages will be reflected on your order status within 3 business days of initial order. During high volume periods, order processing may be delayed. This includes sales and special holidays. If an item on order is no longer available, this item will be removed from your order and a refund will be placed to your account. In this instance you will receive an email indicating the removed style and refund amount. All other items will be maintained and shipped based on standard shipping terms.
Some of our products are shipped from international warehouses. Please allow 21 business days or longer, depending on customs’ processing or holds, for shipment to arrive.
Duty and Taxes
You may be subject to import duties and taxes that are levied once a shipment reaches the destination country. Ivy Square Fashions cannot be held liable for any additional charges you may incur. Additional charges for customs clearance must be paid by you. Ivy Square Fashions has no control over these charges and cannot predict what they may be. Each country has its own customs regulations that may or may not apply to merchandise or material included in your order. When ordering from Ivy Square Fashions, you are considered the Importer of Record and must comply with all laws and regulations of the country in which you are receiving the goods. Each order will be accompanied by a customs form that will document what is in the package and its dollar value. If anything is damaged, customs officials will need to know the value of the item(s). Contact your local customs office for further information.
If you refuse delivery, all charges related to the return will be the responsibility of the customer and will be deducted from the customer’s refund.
If you refuse to pay customs clearance and duties we will only refund 80% of the value of the item(s) you purchased, keeping 20% as a restocking fee. No credit for shipping charges is possible.
In order to offer the lowest prices possible, we do not offer exchanges. If you decide you do not want to keep your order, you can return it. See conditions below for returns. We will refund your account, and you can then order your selected replacement.
If for any reason you are not content with your order, we gladly accept returns within 15 days of the date of the completion of the order. Items returned must be in new, unworn, unwashed condition with original packaging as they were received, including accessories, manuals, invoices, tags, etc. We ask that you try on shoes in a clean, carpeted area to avoid scuff marks. All returns are inspected upon receipt at our returns facility and items that cannot be restocked will be returned at customers’ expense. After 15 days, all sales are FINAL. All sales are FINAL on sale merchandise.
WARNING: Items without tags or that contain deodorant marks, pet hairs, odors or any other condition other than new will be not be accepted. Jewelry, watches, accessories, glasses or similar products which have been used, customized, carved, changed or damaged can also not be returned. Used items will be sent back at customers’ expense.
In order for your return to be accepted, you must request a Returns Merchandise Authorization (RMA) by sending an email to firstname.lastname@example.org, providing your order number and the item(s) number you wish to return. The RMA and return address will then be emailed to you. You are responsible for the shipping cost.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and a refund will be made to the original form of payment if it is approved. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund or exchange will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. For any order that received free shipping and is returned, the shipping cost will be deducted from your refund.
Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.