Got questions? You might find the answer you’re looking for in this here. We have listed some frequently asked questions. If you cannot find the answer to your question, you can always email us at firstname.lastname@example.org.
How do I create an account?
You can create an account either before or during your checkout process. To create an account prior or separate from the purchasing process, select the My Account icon in the top menu of the IvySquareFashions.com website. To create an account during your purchase, simply continue with the checkout process. You will receive a page that asks if you want to create an account, sign in with your existing account or checkout as a guest.
Do I need to create an account to place an order?
You can check out on IvySquareFashions.com with a registered account or as a guest. When you check out with a registered account it will be more convenient to track and manage all of your IvySquareFashions.com orders.
I forgot my password, how do I sign in?
If you forgot your IvySquareFashions.com password, select Sign In and then Forgot your password. You will receive an email that will give you further steps in creating a new password.
How do I update my account?
After signing into your account, you can update any field. Simply click on the field you wish to update and save.
Can I change my order?
There is a limited amount of time that you can update or change your order. You must contact us at email@example.com within 1 hour of placing an order. Your order cannot be updated once the warehouse begins to process it.
How do I cancel my order?
There is a limited amount of time that you can cancel your order. You must contact us at firstname.lastname@example.org within 1 hour of placing an order. Your order cannot be cancelled once the warehouse begins to process it.
Why was all or part of my order cancelled?
Orders are rarely cancelled. All order shipments are subject to product availability. In the rare occasion that partial or complete orders are cancelled due to inventory shortage, the final price of the order will be adjusted and you will receive a refund for the cancelled items.
What do I do if the item I ordered is out of stock?
Inventory may be subject to availability. Inventory shortages will be reflected on your order status within 3 business days of initial order. During high volume periods, order processing may be delayed. This includes sales and special holidays. If an item on order is no longer available, this item will be removed from your order and a refund will be placed to your account. In this instance you will receive an email indicating the removed style and refund amount. All other items will be maintained and shipped based on standard shipping terms.
What are my payment options?
Ivy Square Fashions accepts Visa, MasterCard, American Express, Discover, JCB, Diners Club, Apple Pay and PayPal.
Does Ivy Square Fashions charge sales tax?
At this time, Ivy Square Fashions only charges sales tax to orders with billing and shipping addresses within Tennessee, USA.
How do I return or exchange my Ivy Square Fashions products?
In order to offer the lowest prices possible, we do not offer exchanges. If you decide you do not want to keep your order, you can return it. See conditions below for returns. We will refund your account, and you can then order your selected replacement.
If for any reason you are not content with your order, we gladly accept returns within 15 days of the date of the completion of the order. Items returned must be in new, unworn, unwashed condition with original packaging as they were received, including accessories, manuals, invoices, tags, etc. We ask that you try on shoes in a clean, carpeted area to avoid scuff marks. All returns are inspected upon receipt at our returns facility and items that cannot be restocked will be returned at customers’ expense. After 15 days, all sales are FINAL. All sales are FINAL on sale merchandise.
WARNING: Items without tags or that contain deodorant marks, pet hairs, odors or any other condition other than new will be not be accepted. Jewelry, watches, accessories, glasses or similar products which have been used, customized, carved, changed or damaged can also not be returned. Used items will be sent back at customers’ expense.
In order for your return to be accepted, you must request a Returns Merchandise Authorization (RMA) by sending an email to email@example.com, providing your order number and the item(s) number you wish to return. The RMA and return address will then be emailed to you. You are responsible for the shipping cost.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and a refund will be made to the original form of payment if it is approved. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund or exchange will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. For any order that received free shipping and is returned, the shipping cost will be deducted from your refund.
Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Can I return or exchange sale products?
All sales are FINAL on sale merchandise.
What are my shipping options?
What is the average delivery time on orders?
Some of our products are shipped from international warehouses. Please allow 21 business days or longer, depending on customs’ processing or holds, for shipment to arrive.
I placed an international order; will I need to pay taxes or duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your destination country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and you should contact your customs office for specific amounts and percentages.
Ivy Square Fashions cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
If you refuse a shipment from Ivy Square Fashions, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Ivy Square Fashions. This amount will be deducted from your merchandise refund. In the instance, the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
Will my order ship during the holidays?Ivy Square Fashions offices are closed during nationally recognized holidays. Orders placed after 12pm (Pacific Time) on the day prior to the holiday, will not process until the first business day following that holiday.